Frequently Asked Questions
What are the delivery times?
Orders are generally prepared within 24 to 48 business hours. Delivery time then depends on the carrier and your address.
How can I track my order?
As soon as your order is shipped, you will receive an email with your tracking number.
Can I return an item?
Yes. You have 14 days after receiving your order to request a return, provided the item is unworn, unwashed, and in its original condition.
How do I request a return?
Contact our customer service, specifying your order number and the reason for your request.
Can I exchange an item?
Depending on availability, an exchange may be possible. Otherwise, you can return the item and then place a new order.
What payment methods do you accept?
Available payment methods are displayed at checkout.
What if my package is marked as delivered but I haven't received it?
First, check with your household members, your building manager, or your pickup point. If you still cannot find your package, contact us with your order number.
What if I received an incorrect or damaged item?
Contact us quickly with your order number and photos of the product received so we can assist you.
How can I contact OUTLETWORLD?
You can write to us via the Contact page on the website or directly by email.